All orders are processed within 24 hours – Sunday to Thursday, excluding holidays.
When will my order be delivered?
All confirmed orders will be delivered within 2 to 5 days using priority shipping.
Does Mand Treats accept international orders?
At this time, we only offer shipping within Saudi Arabia. However, we’re working on expanding our reach, so please stay tuned for updates. If you’re interested in international shipping, feel free to contact us at support@mandtreats.com for more information.
How do I track my order status?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order status by logging into your account on our website and checking the “Order History” section. If you have any issues or do not receive a tracking number, please contact us at support@mandtreats.com for assistance.
How can I change my order?
Once placed, orders cannot be changed.
Products
Does Mand Treats have holiday gift boxes?
Yes, Mand Treats offers a selection of festive holiday gift boxes that make perfect gifts for any occasion. Our holiday gift boxes feature an assortment of our most popular treats, beautifully packaged and ready to delight your loved ones.
Availability: Our holiday gift boxes are available during the holiday season.
Customization: We also offer customization options for certain gift boxes. If you’re interested in personalized gift boxes or corporate gifts. To view our current selection and place an order, visit the “Personalized Gift Box” section on our website.
Where can I purchase Mand Treats products?
You can purchase Mand Treats products through our website www.mandtreats.com. We also have a physical store located in Jeddah, Saudi Arabia.
What ingredients do you use in your products?
We use only the finest ingredients in our treats. Our products are made from natural, high-quality ingredients, and we strive to avoid artificial additives and preservatives.
How should I store Mand Treats products?
To maintain freshness, we recommend storing our treats in a cool, dry place. For specific storage instructions, please refer to the packaging or product description on our website. Some products may require refrigeration or freezing, so be sure to follow the guidelines provided.
Returns & Refunds
Return Policy
As our products are perishable, returns are not possible. However, we are committed to ensuring your satisfaction. If you receive a product that is damaged or incorrect, or if you have any concerns, please contact our customer service team within 7 days of receiving your order. We can assist with a replacement or a refund, depending on the situation.
Replacement or Refund: To request a replacement or refund, please email us at support@mandtreats.com with your order number and details of the issue. We will review your request and provide further instructions.
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